Frequently Asked Questions

Cox Media Group is a national media company.  Our Ohio division is the home to one of the region's biggest media companies. In Dayton we own over 20 brands which include popular outlets like The Dayton Daily News, Springfield News-Sun, Journal-News of Butler County, WHIO-TV Channel 7, K99.1FM radio and more. See our brand page for the complete list.

You can speak to a live customer service representative by calling 1-888-397-6397.  You can also contact us by going to the member center in your subscription site. Email at  We will contact you immediately and resolve the issue.

We are really sorry about this.  We want to fix it for you.  You can do a few things:

If you can let us know before 10AM weekdays and 11AM weekends we can promptly deliver another newspaper.

Call the Breaking News Tip Hotline at 937-259-2237. This number is for breaking news tips only.  For general news submissions please email

If you've won a prize on any of our brands you must come to the Cox Media Center Dayton location. The address and directions are above. You must come during normal business hours which are Monday through Friday from 8:30AM to 4:30PM.

In addition:

  • You must show a valid ID.
  • Under 18 must bring a parent or guardian.
  • You may be asked for your social security number per federal law.
  • You may be asked to sign a release form.

Please visit Due to security reasons you must pre-register at this page.  Due to security verifications, it may take several days to incorporate your particular closing in the system.  In other words, submitting this information does not allow same day closing posts.

Please call our main number at 937-259-2126 and follow the prompts to leave a message to our technical team.  This is very important information for us and helps diagnose issues viewers may be having.  We love to hear from you.

We want to talk to you today!  Please call 937-259-2126 and press the advertising prompt to reach our advertising deparment.

Click here to submit your PSA announcement requests. You are required to be a non-profit with a 501c3 number verifiable by a IRS 990 form.

The Cox Media Group Innovation Center is located on the bottom floor of our main media center campus on Main Street in Dayton. It's a 300 seat theater venue that hosts building events and will occasionally allow outside organizations use of the facilities. If you're attending an event, you can't park in the front guest lot - instead there's a very large parking area in the back of our building. The entrance to the Innovation Center is located at the back door near that parking lot.

We normally do not allow outside organizatons use the facility, except in certain situations. To see if you qualify, please contact Emily Broughton at to discuss the options.

Yes, it has to be an official group as we don't give tours to individuals. We do it the first Tuesday and Thursday of each month. To book a tour call Rebecca Mullins at 937-225-9379.