Customer Service: 1-888-397-6397 or

  • Springfield News-Sun call 1-800-441-6397 or email
  • Journal-News call 1-877-267-0018 or email

More helpful places to see:

Some frequently asked questions:

You can speak to a live customer service representative by calling 1-888-397-6397.  You can also contact us by going to the member center in your subscription site.  

Email at  We will contact you immediately and resolve the issue.

We are really sorry about this.  We want to fix it for you.  You can do a few things:

If you can let us know before 10AM weekdays and 11AM weekends we can promptly deliver another newspaper.

Call the Breaking News Tip Hotline at 937-259-2237. This number is for breaking news tips only.  For general news submissions please email

If you've won a prize on any of our brands you must come to the Cox Media Center Dayton location. The address and directions are above. You must come during normal business hours which are Monday through Friday from 8:30AM to 4:30PM.

In addition:

  • You must show a valid ID.
  • Under 18 must bring a parent or guardian.
  • You may be asked for your social security number per federal law.
  • You may be asked to sign a release form.

Please visit Due to security reasons you must pre-register at this page.

Cox Media Group is a national media company. 

In Dayton we own over 20 brands which include popular outlets like The Dayton Daily News, Springfield News-Sun, Journal-News of Butler County, WHIO-TV Channel 7, K99.1FM radio and more. 

See our brand page for the complete list.